Investor Charter

This charter is formulated as per SEBI circular SEBI/HO/MIRSD/MIRSD-PoD1/P/CIR/2025/22 dated February 21, 2025 to the extent as applicable. We are registered Online Bond Platform Providers (OBPP) and we do not open trading and demat account of the clients and have made necessary changes to the extent of applicable to us as an OBPP. We provide facility for purchase and sale of bonds and fixed income securities wherein settlement of stocks is done vide stock exchange mechanism. We will make necessary amendments and when directed by the regulatory authority or upon implementation of necessary circulars, guidelines, rules regulations etc.

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

1. 1To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
2. 2To establish and maintain a relationship of trust and ethics with the investors.
3. 3To observe highest standard of compliances and transparency.
4. 4To always keep ‘protection of investor’s interest’ as goal while providing service.
5. 5To ensure confidentiality of information shared by investors unless such information is required to be provided in furtherance of discharging legal obligations or investors have provided specific consent to share such information.

1. 1Ask for and receive information from OBPP about the work history and background of your Relationship Manager, as well as information about the OBPP itself.
2. 2Receive complete information about the risks, obligations, and costs of any investment before investing.
3. 3Receive recommendations consistent with your financial needs and investment objectives upon receipt of request.
4. 4Receive a copy of completed esign form.
5. 5Check stock sheets that are accurate and understandable.
6. 6Understand the terms and conditions of transactions you undertake.
7. 7Receive complete information about maintenance or service charges, transaction or redemption fees, and penalties. – Not applicable as we do not charge anything from the client investing through our portal www.Digifinn.com
8. 8Have access to the escalation matrix for communication with the OBPP.
9. 9Discuss your grievances with compliance officer of the Company and receive prompt attention to and fair consideration of your concerns.
10. 10Get access to products and services in a suitable manner even if differently abled.
11. 11Deal with one or more stockbrokers or OBPP of your choice without any compulsion of minimum business.
12. 12Not be bound by any clause by the Brokers or OBPP which are contravening the Regulatory provisions.

We are registered OBPP and we do not open trading and demat account of the clients and have made necessary changes to the extent of applicable to us as an OBPP.

DO’s

1. 1Read all terms and conditions being agreed before signing up on the portal and before completion of esign.
2. 2Request a copy esign form and Unique Client Code.
3. 3Register your mobile number and email ID to get regular alerts on your transactions.
4. 4Verify details of trades, and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges.
5. 5In case of any grievances, approach OBPP or Stock Exchange or SEBI for getting the same resolved within prescribed timelines.
6. 6Retain documents for trades/orders, as it helps in resolving disputes, if they arise.

DON’Ts

1. 1Do not deal with unregistered stock broker or OBPP.
2. 2Do not forget to inform or update any change in information linked to account and obtain confirmation of updation in the system.
3. 3Do not transfer funds, for the purposes of trading to OBPP or anyone other than stock broker/OBPP. No payment should be made in name of employee of OBPP. Do not ignore any emails / SMSs received with regards.
4. 4Do not ignore any emails/SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed.
5. 5Do not share login password.
6. 6Do not fall prey to guaranteed returns schemes.
7. 7Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.
8. 8Do not follow herd mentality for investments. Seek expert and professional advice for your investments.

1. 1Investor to approach Market Participant for redressal of complaint.
2. 2If investor is not satisfied with response of Market Participant, he/she has either of the following 2 options: (i) May escalate the complaint on SEBI SCORES portal. (ii) May also file a complaint on SMARTODR portal for its resolution through online conciliation and arbitration.
3. 3Upon receipt of complaint on SMARTODR portal, the relevant MII will review the matter and endeavor the matter between the Market Participant and investor within 21 days.
4. 4If the matter could not be amicably resolved, then the matter shall be referred for conciliation.
5. 5During the conciliation process, the conciliator will endeavor for amicable settlement of the dispute within 21 days, which may be extended with 10 days by the conciliator with consent of the parties to dispute.
6. 6If the conciliation is unsuccessful, then the investor may request to refer the matter for arbitration.
7. 7The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days with consent of the parties to dispute.