Grievance Redressal Mechanism

As per the SEBI Master Circular for Stock Brokers dated August 09, 2024

At DigiFinn, we are committed to addressing customer complaints and grievances in a timely and transparent manner.

To facilitate effective grievance resolution, DigiFinn has established the following four-level escalation mechanism:

  1. Customer Support
  2. Compliance Officer
  3. ManagementEscalation
  4. SEBI SCORESPortal

LEVEL 1

Customer Support Team

You may register your complaint or grievance by contacting our Customer Support Team through the following channels:

The Customer Support Team will endeavour to acknowledge, review, and respond to your grievance within 15 days from the date of receipt. You will receive a response through the relevant communication channel, a long with confirmation of resolution and closure of the grievance, where applicable.

LEVEL 2

Compliance Officer

If your grievance remains unresolved after 15 days from the date of registration, or if you are dissatisfied with the response received from the Customer Support Team, you may escalate the matter to the Compliance Officer.

Please include the following details:

  • Grievance or ticket reference number
  • Detailed description of the complaint
  • Resolution provided, if any
  • Date of submission of the complaint
  • Any other relevant information or supporting documents

You may also approach Ms. Saloni Narang:

The Compliance Officer will endeavour to review and respond to your escalation within 15 (fifteen) days of receipt.

LEVEL 3

Management Escalation

If you are not satisfied with the resolution provided by the Compliance Officer, you may further escalate the matter to DigiFinn's Management Team.

Please provide:

  • Grievance or ticket reference number
  • Detailed description of the complaint
  • Resolution provided at previous levels
  • Date of submission of the complaint
  • Any other relevant information or supporting documents

Ankit Gupta(Whole Time Director)

The Management Team will endeavour to review and respond to your escalation within 15 (fifteen) days of receipt.

LEVEL 4

SEBI SCORES Portal

If you remain dissatisfied with the resolution provided through the above grievance redressal process, you may lodge a complaint through the SEBI Complaints Redress System (SCORES).

SCORES Portal: https://www.scores.gov.in

Mandatory Details for Filing a Complaint on SCORES

  • Name
  • PAN
  • Address
  • Mobile Number
  • Email ID
Grievance Redressal Mechanism | Digifinn